At haliva.xyz, we prioritize the privacy and security of our customers. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect your data. By using our website, you agree to the terms described in this policy.

1. Information We Collect

To provide and improve our services, we collect the following types of information:

  • Personal Information: This includes your name, email address, phone number, billing address, and shipping address when you place an order or create an account.
  • Payment Information: We collect payment details such as credit card numbers or other payment method details for order processing. However, we use secure third-party payment processors and do not store this information directly on our servers.
  • Account Information: If you create an account, we collect your username, password, and any preferences or settings you configure.
  • Communication Data: This includes messages you send to us via email, contact forms, or customer support channels.
  • Usage Data: Information about how you interact with our website, including IP addresses, browser types, operating systems, pages visited, and time spent on our site.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and gather analytics.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing and Delivery: To process your orders and ensure successful delivery.
  • Account Management: To create and manage your account on haliva.xyz.
  • Customer Support: To respond to your inquiries and provide assistance.
  • Marketing and Promotions: To send you promotional materials and offers (with your consent).
  • Personalization: To tailor our website and product recommendations based on your preferences.
  • Website Analytics: To analyze website usage and improve our services and features.
  • Legal Compliance: To comply with legal obligations, enforce our terms, and prevent fraud.

3. Sharing Your Information

We respect your privacy and only share your information in the following scenarios:

  • Service Providers: We work with third-party providers for payment processing, order fulfillment, email communication, and website hosting.
  • Legal Obligations: We may share your data to comply with legal requirements, court orders, or government regulations.
  • Business Transfers: If haliva.xyz undergoes a merger, acquisition, or sale, your data may be transferred as part of the business.
  • Consent: We will share your information with third parties only when you provide explicit consent.

4. Cookies and Tracking Technologies

Cookies are small files stored on your device that help us improve your browsing experience.

  • Types of Cookies We Use:
    • Essential Cookies: Required for website functionality.
    • Performance Cookies: Collect anonymous data about website usage.
    • Functional Cookies: Remember your preferences and settings.
    • Advertising Cookies: Deliver personalized ads and track campaign performance.
  • Managing Cookies: You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

5. Data Security

We implement robust measures to safeguard your data:

  • Encryption: Data transmitted between your browser and our website is encrypted using SSL (Secure Socket Layer) technology.
  • Access Controls: Only authorized personnel have access to sensitive customer information.
  • Regular Audits: We routinely review our security practices to identify and mitigate risks.
  • Third-Party Security: We ensure that our partners and service providers adhere to strict data protection standards.

Despite our efforts, no method of transmission over the Internet is 100% secure. We encourage you to take precautions, such as using strong passwords and avoiding sharing sensitive information in unsecured environments.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access and Correction: Request access to your personal data and make corrections.
  • Data Portability: Obtain a copy of your data in a machine-readable format.
  • Right to Erasure: Request that we delete your personal information, subject to legal obligations.
  • Restrict Processing: Request that we limit the use of your data in certain circumstances.
  • Object to Processing: Opt out of data processing for marketing or other purposes.
  • Withdraw Consent: Revoke consent for data processing at any time.

To exercise these rights, please contact us at privacy@haliva.xyz.

7. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

  • Account Data: Retained as long as your account remains active.
  • Order Data: Retained for tax and legal compliance.
  • Marketing Preferences: Retained until you opt out or withdraw consent.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before providing any personal information.

9. Children’s Privacy

haliva.xyz does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected data from a child, we will delete it immediately. Parents or guardians may contact us to address any concerns.

10. International Data Transfers

If you access haliva.xyz from outside your country, your data may be transferred to servers located in other countries. By using our website, you consent to this transfer, subject to applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or requests related to your privacy, please contact us:

  • Address: 1 Broadway, Everett, MA 02149, United States
    Phone: +18577707000
    Email: admin@haliva.xyz

We are committed to addressing your concerns promptly and transparently.