Welcome to Haliva.xyz! Your satisfaction is our top priority. This Return Policy outlines the terms and conditions under which you can return products purchased from our website. Please read it carefully to understand your rights and obligations.

1. General Return Eligibility

To qualify for a return, the following conditions must be met:

  • The product must be unused and in the same condition as when you received it.
  • The product must be in its original packaging with all tags, labels, and accessories included.
  • A valid proof of purchase (e.g., receipt, order confirmation) must be provided.

Certain items are exempt from being returned, including:

  • Perishable goods (e.g., food, flowers, newspapers, or magazines).
  • Custom or personalized items.
  • Intimate or sanitary goods.
  • Gift cards and downloadable software products.
  • Items on final sale or clearance.

2. Return Period

You can initiate a return request within 30 days of receiving your order. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

For defective or damaged items, please contact us immediately upon receipt to report the issue.

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email our customer support team at support@haliva.xyz with your order number and reason for the return.
  2. Receive Authorization: Once approved, you will receive a Return Merchandise Authorization (RMA) number and further instructions.
  3. Package the Item: Repack the item securely, including all original packaging and accessories.
  4. Ship the Item: Send the item to the address provided in the RMA instructions. Include the RMA number on the shipping label.

Please note:

  • You are responsible for paying the shipping costs for returning the item.
  • Shipping costs are non-refundable.

4. Non-Returnable Items

The following categories of products are non-returnable:

  • Items without the original packaging or proof of purchase.
  • Items not in their original condition, including products damaged due to misuse, negligence, or unauthorized modifications.
  • Any item returned after the 30-day return period.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

  • Original Payment Method: The refund will be credited back to the payment method used for the purchase.
  • Processing Time: Refunds typically take 5-10 business days to appear in your account, depending on your financial institution.

Partial refunds may be issued for:

  • Items that are not in their original condition.
  • Items returned with missing parts.

6. Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us at support@haliva.xyz with details of the defect or damage and your order information.

If you wish to exchange an item for a different size, color, or variant, you must return the original item and place a new order for the desired product.

7. Shipping for Returns

You are responsible for the shipping costs associated with returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

For defective or damaged items, we may cover the return shipping costs at our discretion.

8. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account or credit card statement again.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • Contact your bank, as processing times may vary.

If you’ve done all of this and still have not received your refund, please contact us at support@haliva.xyz.

9. Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@haliva.xyz. If the order has not yet been processed or shipped, we will cancel it and issue a full refund. Once an order has been shipped, it cannot be canceled, and you must follow the return process outlined above.

10. Faulty or Damaged Products

If you receive a faulty or damaged product, please notify us within 7 days of receipt. Provide photographs and a detailed description of the issue to expedite the process. Depending on the circumstances, we may:

  • Replace the product at no additional cost.
  • Issue a full or partial refund.
  • Request the return of the defective product.

11. Return Policy for International Orders

For orders shipped outside of [your country], the return policy remains the same, but additional considerations include:

  • Return shipping costs for international orders are the responsibility of the customer.
  • Customs duties, taxes, and import fees are non-refundable.

12. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.

13. Contact Information

For any questions or concerns about our Return Policy, please contact us:

    • Address: 1 Broadway, Everett, MA 02149, United States
      Phone: +18577707000
      Email: admin@haliva.xyz

Thank you for shopping at Haliva.xyz. We value your trust and strive to ensure a seamless shopping experience!