1. Introduction

Welcome to Haliva.xyz. At Haliva, we are committed to providing high-quality products that meet your expectations. This Warranty Policy outlines the terms and conditions under which we offer warranties for our products. By purchasing from Haliva.xyz, you agree to adhere to this Warranty Policy.

2. Warranty Coverage

Our warranty covers manufacturing defects and workmanship issues for the duration specified for each product. The warranty does not cover damages caused by misuse, accidents, or unauthorized modifications.

3. Duration of Warranty

The warranty period varies depending on the product category. Please refer to the product page or your purchase receipt for specific warranty durations. Below are general guidelines:

  • Electronics: 12 months from the date of purchase.
  • Home Appliances: 24 months from the date of purchase.
  • Accessories and Consumables: 6 months from the date of purchase.

4. Conditions of Warranty

To qualify for warranty coverage, the following conditions must be met:

  • The product must have been purchased from Haliva.xyz or an authorized distributor.
  • Proof of purchase, such as a receipt or invoice, must be provided.
  • The product must not show signs of misuse, neglect, or unauthorized repair attempts.

5. What Is Covered

Under this warranty, Haliva.xyz will repair or replace defective products at no cost to the customer. Covered issues include:

  • Malfunctioning electronic components.
  • Manufacturing defects in materials or workmanship.
  • Performance issues under normal use conditions.

6. What Is Not Covered

The warranty does not cover:

  • Normal wear and tear.
  • Damages caused by improper use or installation.
  • Accidental damages, such as drops or liquid spills.
  • Unauthorized modifications or repairs.
  • Products purchased from unauthorized sellers.

7. How to File a Warranty Claim

To file a warranty claim, follow these steps:

  1. Contact Customer Support: Reach out to our customer service team via email at support@haliva.xyz or call us at +1-800-HALIVA. Provide your order details and a description of the issue.
  2. Submit Proof of Purchase: Attach a copy of your purchase receipt or invoice.
  3. Product Inspection: You may be required to send the product to our service center for inspection. Shipping costs for initial inspection are borne by the customer.
  4. Approval and Resolution: Once the issue is verified as a warranty-covered defect, Haliva will repair or replace the product and cover the return shipping costs.

8. Repair and Replacement Policy

If your product qualifies for warranty coverage:

  • Repairs will be conducted using original parts to ensure quality and compatibility.
  • If the product cannot be repaired, a replacement of the same or equivalent model will be provided.
  • In cases where a replacement model is unavailable, a refund or store credit may be issued.

9. Warranty Transferability

The warranty is non-transferable and applies only to the original purchaser. Resold or gifted items are not eligible for warranty claims.

10. Limitations of Liability

Haliva.xyz is not responsible for any incidental or consequential damages resulting from the use or inability to use the product. Our liability is limited to the repair or replacement of defective items as described in this policy.

11. Exclusions for Third-Party Products

For third-party products sold on Haliva.xyz, the warranty provided by the original manufacturer applies. Haliva.xyz will assist in connecting you with the manufacturer but does not directly offer warranty coverage for such products.

12. Extended Warranty Options

Customers may purchase extended warranty plans for select products. These plans provide additional coverage beyond the standard warranty period. Contact our sales team for more information on available options.

13. International Warranty

Our warranty coverage applies only to products purchased and used within the country of purchase. For international customers, warranty claims must be filed with the local distributor or service center, if available.

14. Dispute Resolution

In the event of a disagreement regarding warranty claims, we encourage customers to contact our customer service team for resolution. If a mutual agreement cannot be reached, disputes may be resolved through mediation or arbitration as outlined in our Terms and Conditions.

15. Updates to This Policy

Haliva.xyz reserves the right to modify this Warranty Policy at any time. Changes will be posted on our website, and the revised policy will apply to purchases made after the update.

16. Contact Information

For further questions about our Warranty Policy, please contact us:

    • Address: 1 Broadway, Everett, MA 02149, United States
      Phone: +18577707000
      Email: admin@haliva.xyz

17. Conclusion

Thank you for choosing Haliva.xyz. We value your trust and are dedicated to providing excellent customer service and support. This Warranty Policy is designed to ensure transparency and fairness in addressing product issues. If you have any concerns or need assistance, do not hesitate to reach out to us.